About Consultation Service

✎ We have set a lot of related site interactive service function, we referred to as community, the community includes: Presales consultation, Order message, Order Comments, My Product Comments. Community auxiliary function includes: Message center, Online customer service.

Mainly include: Message center (auxiliary function), Online customer service (auxiliary function), Pre-sales consulting, you could enjoy the solicitude considerate service at the the shopping process. Shopping becomes easy and pleasant.

1   Message center

Our website mainly publishing notifications for specific populations or special event. Remind you to pay attention to some matters.

2   Online consulting

On the right column above the "Online Service" we set up online customer service function. when you browse or operation the site maybe you could meet a variety of question, Our online customer service staff (normal working days) will make you answer.

3   Pre-consultation

When you log and turn to the product detail page, view the introduction of the product (before ordering) you still want to know more detail such as, color, packaging transportation, payment and so on. Pls click on the Add to Cart below "Have a question about this item?" Appears after "Submit your Consultation", Then click on the category you want to ask: Fill in the blank contents of your questions. If you want to get the reply of this question even not logged in, it is simple, only before “Whether receive the response email, election on, when customer staff  answers questions at the same time to Cc your e-mail.

In addition to being a copy to your mailbox where you can see the answer to question, but of course you can login into "My DiyBeads" prompts page, click on "Pre-sale Consultation:" (unread reply will be displayed in red) or click My Consultations under the left column to view Community.